Dispute Details

Monitor the status of individual disputes with the Dispute Details page.

Dispute Summary

  1. Notice a time-line of events for the dispute.

  2. Notice the Dispute Summary including the Customer, Date Disputed, Amount Disputed, Card information, Case ID, Transaction ID, dispute Reason, and Respond By date.

    1. Click to open a Customer Information modal where you can see Customer Details, Customer Transactions, and Related Transactions.

Transaction Details

View details about the disputed transaction including dates, amounts, and the unique Transaction ID.

Click to generate a transaction receipt.

Dispute Details

The following information can be found in the Dispute Details tab:

Dispute Detail Description
Case ID The ID number assigned to the dispute case.
Reason for Dispute The noted reason the customer initiated the dispute through the banking institution.
Dispute Date The date the dispute was created.
Response Due Date The date by which LINQ is required to respond.
Last Response

The most recent response record.
Cycle The potential outcome of the dispute.
Status The status of the dispute: Open, Closed, or Settled.
Last Response Date The date of the most recent response record.

View the amount and description of fees associated with the dispute.

The following information can be found in the Payment Details tab:

Payment Detail Description
Last 4 The last 4 digits of the credit card associated with the transaction.
Card Type The type of credit card associated with the transaction
Type The type of transaction: Swiped or Non-Swiped.
Signature Indicates whether a signature was required.
Issuing Bank

The name of the bank associated with the credit card.
BIN The Bank Identification Number associated with the credit card.
BIN Type

The type of card being used.
BIN Country The country location of the issuing bank.

The following information can be found in the Fees tab:

Fee Detail Description
Transaction Amount The dollar amount of the disputed transaction.
Transaction Status The transaction status: Open, Closed, Settled.
Fees Paid The dollar amount of fees paid due to the dispute.
Transaction Net The dollar amount of net earnings including deductions due to fees associated with the dispute.

The following information can be found in the Related Transactions tab:

Related Transaction Detail Description
ID Transaction ID number.
Type The type of transaction: Sale, Refund, or Reverse Authorization.
Date The date and time of the transaction.
Status The transaction status: Approved, Captured, or Settled.
Amount The dollar amount of the transaction.